Forged Alloy Limited – 30-Day Return and Exchange Policy
At Forged Alloy Limited, we are committed to ensuring you are satisfied with your purchase. If you are not completely happy with your item, we offer a 30-day return and exchange policy on all ute tool boxes and accessories purchased directly from our website.
Conditions for Returns and Exchanges
- Timeframe: You may request an exchange or return within 30 days of receiving your order.
- Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.
- Proof of Purchase: Please provide your order confirmation or receipt as proof of purchase.
Exchange Process
- In the first instance, we will offer an exchange for a replacement product of equal value.
- If an exchange is not suitable, we will then process a return for a refund.
How to Return or Exchange an Item
- Contact Us: Email our customer service team at [your email address] to initiate a return or exchange. Please include your order number and a brief reason for the return or exchange.
- Return Authorization: Once your return or exchange is approved, we will provide instructions on where to send the item.
- Shipping Costs: You will be responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
Refund Process
- If a refund is necessary, we will inspect the returned item and notify you of the status.
- Approved refunds will be processed to your original payment method within 5-7 business days.
- Please note that original shipping costs are non-refundable.
Exclusions
- Custom Orders: Custom-made or personalized items are not eligible for returns or exchanges.
- Final Sale Items: Clearance or final sale items cannot be returned or exchanged.
For any questions regarding our return and exchange policy, please contact us at info@forgedalloy.co.nz